“Automate Voice Broadcast System”
Overview
C-Zentrix comes with a unique functionality of auto dialing and playing prerecorded message to the end customer. The customer can be just played a message or taken to a complete IVR flow to get their feedback using DTMF inputs.
The functionality is very useful for marketing and survey businesses where a lead set can be uploaded and dialed automatically and the feedback can be taken from the end customer without any human intervention. The complete reporting of the options selected by the end user is made available to the administrator by the end of the calling day.
The solution is also useful for insurance renewals, collection reminders, and disaster management. The list for calling can be uploaded in excel format directly to the Robo call system or can be pushed in real time from third party applications (CRMs, BI tools, SMS gateways, websites) using standard HTTP based APIs.
Key Features
It’s an easy and quick way to broadcast recorded messages automatically across to multiple people in quick time. It can be used as an effective tool to reach people in cases of disaster management, social, awareness, emergency holiday announcements, etc.
Robo Call is an effective survey tool which can be used to take feedbacks from customers without any human intervention. As soon as the call is answered by the customer; he is taken to an IVR flow where he is asked various questions and the answer can be punched in as a DTMF input option from his mobile or land line. End of the survey a detailed survey report is available for the administrator to study.
Text To Speech functionality helps the system to pick relevant information (example: account balance, date and time, status of complaints, queries,etc.) from a third party database and announce it to the end customer using text to speech engine. This is very useful for scenarios where the customer should be updated about his account status , payment status, etc. on a daily basis. (example: Demat account status, bank account status, insurance renewal, etc.)
Standard APIs to plugin to third party database, CRM, BI tools, SMS gateways, etc. are available with the solution which helps customer integrate the C-Zentrix Robo call easily to his existing applications. The phone numbers to be dialed out by the system can be pushed in real time by the third party tool.
Latest Projects
- Web-Based LMS for Educational Institute to Enable e-Learning Courses admin 2017-10-30T09:51:23+00:00
- Developed Comprehensive Digital Publishing Platform for Print Publisher admin 2017-10-30T09:53:09+00:00
- 300% sales boost with Online Service Signups across multiple countries admin 2017-10-30T09:58:34+00:00
- Customized and Revamped Website to Increase Visits and User Engagement admin 2017-10-30T10:08:52+00:00
- Bilingual Collaboration Portal for 24/7 Healthcare Information and Services admin 2017-10-30T10:08:58+00:00
- End-To-End Ecommerce Solutions increased Jewellery Store sales by 67% admin 2017-10-30T10:11:25+00:00
- Texting & Transmitting Automation of 50 Websites by Compact Processes admin 2017-10-30T10:47:29+00:00
- Multilingual Search Engine for Events using Microsoft Cloud Solutions admin 2017-10-30T10:45:05+00:00
- Healthcare IT Solutions to Automate Patient Enrolment in Clinical Trials admin 2017-10-30T10:14:09+00:00
- Centralized Content Management & Collaboration Solution on SharePoint admin 2017-10-30T10:40:01+00:00
- A predictive POS (Point of Sale) Solution to help reduce Food wastage admin 2017-10-14T07:41:45+00:00
- Cloud-based SCORM Compliant LMS for Educational & Corporate Enterprises admin 2017-10-30T10:41:21+00:00
- Multilingual Multisite functionality for Fortune 500 US Telecom Giant admin 2017-10-30T10:33:15+00:00
- Market on the Go with Online Document Solution Enabling Visual Thinking admin 2017-10-14T07:59:32+00:00
- Digitizing Data Capture and Sharing for Environmental Monitoring Solution admin 2017-10-30T10:37:50+00:00
- Mobile & Desktop Solution for directing Inventory for a UK Logistics Company admin 2017-10-30T10:38:29+00:00
- Mobile App Solution to Provide Real-time Traffic and Road Route Information admin 2017-10-14T08:25:23+00:00
- Orange Travels exceed its customer expectations, brand & customer loyalty admin 2017-10-30T09:37:03+00:00
- RedBus achieved Low Call Abandon Ratio And Maximum Call Connect Rate admin 2017-10-30T09:36:58+00:00
- C-Zentrix enabled Quikr to improve lead lifecycle and Turn Around Time admin 2017-10-30T09:36:52+00:00
- C-Zentrix provides SMC 99.5% uptime, enhanced security and productivity admin 2017-10-30T09:36:48+00:00
- AMITY University connect better to its prospect and ensure faster conversions admin 2017-10-30T09:36:44+00:00
- Turn around time for NIIT prospects improved hugely from days to minutes admin 2017-10-30T09:36:40+00:00
- Helped Pidilite to Innovate Contact Center Strategy and 24×7 Delivery admin 2017-10-30T09:39:48+00:00
- Enabled ICICI Lombard to automate its end-to-end lead generation process admin 2017-10-30T09:36:27+00:00
Our Expertise
Mobile App Development
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+10 Years experience of delivering 100s of Native & Hybrid Mobile Applications
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Omni Channel Call Center, Public Utility Apps, and ERP, CRM SolutionIndustry Specific Products
Leaders in customer engagement platform, innovative mobile apps and customized ERPs