Leading Telecom Infrastructure Provider, Powered by C-Zentrix


Client Profile The Client is a provider of tower and related infrastructure and on a consolidated basis, they are one of the largest tower infrastructure providers in India, based on the number of towers that the company owns and operates and the number of towers owned or operated. Executive Summary C-Zentrix has powered this leading [...]

Leading Government Tax body of India Powered by C-Zentrix


Client Profile The company is a non-profit, organization to manage the entire IT system of the Tax portal. This portal will be used by the government to track every financial transaction, and will provide taxpayers with all services – from registration to filing taxes and maintaining all tax details. Executive Summary C-Zentrix has powered the [...]

Radio Taxi Service Gets Faster with C-Zentrix Call Center Solution


Client Profile Mega Cab which is known for its best fleet of luxurious car in the country, wanted to have a contact center technology which would Lead to a complete delight to its customer while booking a cab online or for any enquiry related to the booking. C-Zentrix brought to Mega Cab the technology, which [...]

Magus Dialog BPO productivity & uptime increased 100% by C-Zentrix


Client Profile Magus Dialog has the unique distinction of being the first organization in this business segment to receive the coveted ISO 9001: 2000 certification. Magus in turn has been serving one of the India’s leading global Telecommunication companies with operations in 19 countries across Asia and Africa. The company offers Mobile voice and data [...]

Orange Travels exceed its customer expectations, brand & customer loyalty


Client Profile Ever since its inception in 2011, Orange Tours and Travels has been the largest branded meter cab operator in Hyderabad. Orange Cabs commissioned meter cabs in the year 2003 with two-way communications system with state of the art technology and Call Center facility. Orange Travels is in the process of creating a highly [...]

RedBus achieved Low Call Abandon Ratio And Maximum Call Connect Rate


Client Profile Redbus, also known as Redbus.in, is India's biggest online bus ticketing company. The company also sells tickets through offline outlets. It has offices across all major cities of India in Ahmadabad, Bangalore, Chennai, Coimbatore, Delhi, Hyderabad, Mumbai, Pune, Vijayawada and Visakhapatnam. Lately, it was taken over by the IBIBO Group, a joint venture [...]

C-Zentrix enabled Quikr to improve lead lifecycle and Turn Around Time


Client Profile Quikr.com, India’s largest online and mobile classified portal based out of Mumbai, India was founded in 2008. Quikr provides the local community with an opportunity to help them buy, sells, rent, find something and address needs across many categories. These categories numbering over 12 and sub-categories over 140 range from Mobiles, real estate, [...]

C-Zentrix provides SMC 99.5% uptime, enhanced security and productivity


Client Profile SMC is India’s leading financial services and investment solutions providers and has been rated as India’s best equity & best currency broker and broking house with the largest distribution network. SMC has expanded its operations domestically as well as internationally. Existing network includes regional offices at Mumbai, Kolkata, Chennai, Ahmedabad, Jaipur, Hyderabad, Bangalore [...]

AMITY University connect better to its prospect and ensure faster conversions


Client Profile Amity is the leading education group of India with over 1,00,000 students studying across 1000 acres of hi-tech campus, pan India. Amity University is a private university in India. Established by the non-profit Ritnand Balved Education Amity was India's first private university slated to implement reservations for both faculty as well as students, [...]

Turn around time for NIIT prospects improved hugely from days to minutes


Client Profile NIIT Limited is a global talent development company. The company is listed on the National Stock Exchange and Bombay Stock Exchange of India. The company offers learning and knowledge solutions globally to Individuals, enterprises and institutions in information technology, business process outsourcing, banking finance and insurance, executive management education, school education, communication and [...]

Helped Pidilite to Innovate Contact Center Strategy and 24×7 Delivery


Client Profile Pidilite Industries Limited is the market leader in adhesives and sealants, construction chemicals, hobby colors and polymer emulsions in India. It is the largest adhesive manufacturer in India. It also has worldwide presence in adhesives, art material and industrial chemicals. Pidilite is growing its International presence through acquisitions and setting up manufacturing facilities [...]

Snapdeal facilitated delightful & seamless customer interactions


Client Profile Snapdeal.com which was initially launched as a deals company got converted into a full-fledged online market place and is an online retail website, headquartered in New Delhi, India. It has grown rapidly as the leading online market place for all kinds of goods including electronics, fashion, apparels, lifestyle products etc. Snapdeal being an [...]

Enabled ICICI Lombard to automate its end-to-end lead generation process


Client Profile ICICI Lombard GIC Ltd. is the largest private sector general insurance company in India with a Gross Written Premium (GWP) of Rs. 6,420 cr. for the year ended March 31, 2013. The company issued over 91.8 lac policies and settled over 50.7 lac claims as on March 31, 2013. ICICI Lombard has divers [...]

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