Customer Size: Mid-size Organization
Domain: Information Technology
Solution: Oracle, Visual Basic 6.0
Our Client, A Billion Dollar Internet Service Provider under the umbrella of Business Cloud Services and Digital Media was looking for advanced messaging solutions. With 2400 employees in +14 countries, they serve more than 3.1 million satisfied customers globally.
Our client was looking for a backend development partner to improve its client services as well customer happiness ratio by coding backend communication channel, data rendering / processing modules and reengineering the legacy system that facilitates enabling true consumer experience management, with below primary requirements;
End to end Billing solution,
Full cycle of user management right from sign-up to billing,
Payment gateway integration,
Integration and synchronization with legacy system,
Optimized request processing time.
We coded full stack back end solution for its consumer management and their virtual faxing service, that was catered to individuals, SMB’s and corporate, starting from sign up to offer, selection to payment integration, user defined roles and developed many jobs and role engines for associated modules covering the complete product cycle.
Sign – Up Process:
Web based sign up process developed with multiple roles and jobs to enable effective network management and implementation of maximum security.
Offer & Pricing Management:
Post sign up end user directly lands to their offer with multi dimensional charging system that monitors the request and modification.
Invoicing & Billing Management:
Automated invoice generation as per billing cycle defined for each set of user. Complete backend process was fully automated by defining various jobs & integrating the legacy systems post implementation of necessary enhancement