Customer: Large Enterprise
Development Tools: Microsoft Visual Studio 2015, SQL Server 2012 Management Studio
Framework and Technology: Sitefinity 8.2+, .Net framework 4.5, C# .Net, ASP.Net 4.0, ASP.Net MVC 4.0, Entity Framework 5.0, Web APIs, Salesforce, Marketo, MultiSite, HTML5, Bootstrap
Version Control: Microsoft Visual Studio TFS
Project Management: Jira, Confluence
Automation Test: Selenium
Forbes listed Telecom Giant, provides products and services for Cloud Services and Digital Media to clients who are looking for an array of unified messaging and communication services. With over 1600 employees in more than 49 countries across 6 continents, they serve more than 3.1 million customers globally.
Our client acquired over 20+ telecom companies and struggled to serve customers comes from multiple regions through a single website that had fixed architecture and single language English support. Client observed decrease in Sign up due site speed, low bandwidth and server instability, Client was looking for solutions that can eliminate such problems
- Optimize the load time of website,
- Fix the inconsistency in services and flaws in sign-up process,
- Stability of the portal and performance optimization.
When we started writing Business Requirement Documents of client we opted an approach which helped us to set up a 20+ feature rich e-commerce portal swiftly, Our technical experts found sitefinity as a best befitting solution considering the on-going updates and up-gradations in to portal.
Restructuring of solution brought us to a conclusion, managing multiple portals under one panel, which facilitated automation of sign up process, supported multilingual functionality, portal load time optimization W3C standard compatibility.
After the successful implementation of solution client observed 300% increase in online sign up for telecom services, pushing in to increase in sales and reducing bounce rate of visitors by 47%.
Automated signups for lesser human intervention gave rise to better customer services to a larger customer base