Highly Interactive Website Drive Customer Engagement

Highly Interactive Website Drive Customer Engagement 2017-10-30T09:50:45+00:00

Project Description

Project Details

Country: Australia
Domain: Construction
Solution:   .NET, SharePoint Library

Client Profile

Client is largest home builders in Australia, renowned for innovative and quality homes, has offices across Australia, including Victoria, Queensland, New South Wales and South Australia. With a team of over 1000 professionals, the company at every stage of home building process provide services to home owners, right from finding land to designing, building and maintaining homes.

Business Scenario

The client is a large construction firm and wanted us to upgrade, automate and simplify the process of communication in a way such that the company could attract more home owners. At a single give time, the client worked on hundreds of projects across the country and wanted a way to handle customer queries and keep them apprised of each step of the construction process, without them having to contact the company’s sales rep. The client wanted to save on the many man hours wasted on this process by digitizing and automating the process of customer communication, interaction and assistance, but also wanted a way to ensure that more and more customers made their way to the business website.

Our Solution

We realized that the client needed an interactive, responsive and feature friendly website that could be the single point of resource and customer contact for all project information and updates. This responsive website was integrated with custom modules that aligned perfectly with client needs. We also implemented SharePoint Document library to simply the process of document sharing and management. Our efforts enabled the client to decrease customer services costs and at the same improve customer satisfaction. All in all, the website effectively delivered on the client’s expectations.

Business Benefits

  • By enabling homeowners to directly message client’s sales coordinators, the Cost of customer servicing slashed substantially
  • customer satisfaction improved by Digitization, process acceleration and mobile enablement
  • Homeowners are able to access relevant information witout need of third party assistance