Live chat

Live chat 2017-11-08T15:39:12+00:00

“Chat adoption has increased by 50% in last 5 years”

Overview

A text based chat application driven by customer business rules. Live chat is very easy to use and integrate into your system, it adds a new dimension of productivity to your business. Live chat comes embedded with lots of features like easy file transfer, chat transfer, etc. Enables you to analyze your business productivity at any given point of time through multiple types of summarized and detailed reports and make changes in the system on the go to increase productivity through analysis.

Loading...

Key Features

It’s a complete web based solution with browser based management and administration. Small application needs to be installed initially on each desktop whose screen needs to be recorded and then the application can be managed remotely by the administrator from anywhere on the network.

The screen is recorded in standard video format and can be easily played on any video player.

The screen logger solution integrates with the C-Zentrix voice logger to provide a complete recording solution for quality and audit. The quality manager can listen to the calls and watch real time videos of the activities of the agents screen giving him tehe clear pictures of the customer transaction with the agent.

Standard APIs are available to push to the screen recordings to any existing application as per the customer’s requirement.

Subscribe to Newsletter

Latest Projects

Our Expertise

Mobile App Development

iOS, Android, Windows, Xamarin, Phonegap, Sencha, HTML5

Native & Cross Platform

+10 Years experience of delivering 100s of Native & Hybrid Mobile Applications

Web Portals Development

CMS, Ecommerce, ERP, CRM, Custom Enterprise Application

Custom & Open Source

Microsoft, PHP, Java, SharePoint, AngularJS, Zend, Codeignitor, magento, wordpress

Emerging Technology

iOT, AR, VR, BI, Big Data, Cloud, Azure, AWS and blockchain etc.

Leader in Leading technology

Integrating latest frontend, backend, database and Cloud based solution

Our Products & Solution

Omni Channel Call Center, Public Utility Apps, and ERP, CRM Solution

Industry Specific Products

Leaders in customer engagement platform, innovative mobile apps and customized ERPs

Our Clients