“Call Center Anywhere Everywhere”
Overview
C-Zentrix is the leading contact center solution of India; also available in SE Asia, Australia, Africa, Latin America, USA and Europe. C-Zentrix is a full-fledged customer engagement solution with multi-channel communication single management console with high availability, load balancing and advanced clustering.
C-Zentrix is the world leader in hardware optimization with the capability to run 150-180 concurrent agents on a single PC server with 240 voice channels and full-fledged contact center facilities on a single box. The ease of installation, management and customization makes this solution the best fit anywhere and everywhere.
C-Zentrix is available in multiple formats to meet the needs of all sizes of enterprises like small, medium and large.
Key Features
Multi-Channel communication helps create customer engagement centers with multiple touch points which include phone, email, chat, SMS and social media. All modes of communication are managed on a single C-Zentrix platform with detailed live and historical reporting. Various modes of communication using different channels by the customer over a period of time for a particular case are tagged under a single ticket number.
All facilities including IVR, ACD, predictive dialer, voice logger, CRM, reporting, conferencing, call barge in, screen recording, email, SMS and IM are built on a single platform. For small and SME customers they can be made available on a single PC server for up to 180 concurrent agent logins.
Complete browser based solution .Agent desktops can be linux machines or even thin clients. The agent and the administrator interface can be opened on any browser (IE, Firefox, Chrome, etc) from any network (LAN or WAN or normal internet connection).
Remote agent facility over Mobile, land line or VoIP. The agents can login to C-Zentrix ACD remotely from any network (VoIP, TDM and GSM) using hard IP phone, landline or mobile phones. The C-Zentrix ACD routes calls to remote agents with 100% call recording, CRM pop up`s and reporting for the in-house agents. Both inbound and automated outbound calling can be done by the remote agents.
Standard HTTP based APIs plugins to any third party application, CRM, payment gateway (supports all standard CRMs including microsoft dynamics, talisma, Sugar CRM, Zen Desk, Magento etc). The CZ Bar can plugin to any third party agent CRM to provide all call controls like dial, disconnect, hold, unhold, conference, transfer etc inside the agent CRM for single window operation for agents improving the handling time for the customer and improving the overall customer care experience.
Manage your call center real time, sitting remotely in any corner of the world. The administrator screen can be accessed remotely over internet or mobile phones with real time status of agents, campaigns, lead lists and all other vital parameters of the contact center. Remote barge in between the calls or sending instant chat to the agents is also possible in real time.
Latest Projects
- Web-Based LMS for Educational Institute to Enable e-Learning Courses admin 2017-10-30T09:51:23+00:00
- Developed Comprehensive Digital Publishing Platform for Print Publisher admin 2017-10-30T09:53:09+00:00
- 300% sales boost with Online Service Signups across multiple countries admin 2017-10-30T09:58:34+00:00
- Customized and Revamped Website to Increase Visits and User Engagement admin 2017-10-30T10:08:52+00:00
- Bilingual Collaboration Portal for 24/7 Healthcare Information and Services admin 2017-10-30T10:08:58+00:00
- End-To-End Ecommerce Solutions increased Jewellery Store sales by 67% admin 2017-10-30T10:11:25+00:00
- Texting & Transmitting Automation of 50 Websites by Compact Processes admin 2017-10-30T10:47:29+00:00
- Multilingual Search Engine for Events using Microsoft Cloud Solutions admin 2017-10-30T10:45:05+00:00
- Healthcare IT Solutions to Automate Patient Enrolment in Clinical Trials admin 2017-10-30T10:14:09+00:00
- Centralized Content Management & Collaboration Solution on SharePoint admin 2017-10-30T10:40:01+00:00
- A predictive POS (Point of Sale) Solution to help reduce Food wastage admin 2017-10-14T07:41:45+00:00
- Cloud-based SCORM Compliant LMS for Educational & Corporate Enterprises admin 2017-10-30T10:41:21+00:00
- Multilingual Multisite functionality for Fortune 500 US Telecom Giant admin 2017-10-30T10:33:15+00:00
- Market on the Go with Online Document Solution Enabling Visual Thinking admin 2017-10-14T07:59:32+00:00
- Digitizing Data Capture and Sharing for Environmental Monitoring Solution admin 2017-10-30T10:37:50+00:00
- Mobile & Desktop Solution for directing Inventory for a UK Logistics Company admin 2017-10-30T10:38:29+00:00
- Mobile App Solution to Provide Real-time Traffic and Road Route Information admin 2017-10-14T08:25:23+00:00
- Orange Travels exceed its customer expectations, brand & customer loyalty admin 2017-10-30T09:37:03+00:00
- RedBus achieved Low Call Abandon Ratio And Maximum Call Connect Rate admin 2017-10-30T09:36:58+00:00
- C-Zentrix enabled Quikr to improve lead lifecycle and Turn Around Time admin 2017-10-30T09:36:52+00:00
- C-Zentrix provides SMC 99.5% uptime, enhanced security and productivity admin 2017-10-30T09:36:48+00:00
- AMITY University connect better to its prospect and ensure faster conversions admin 2017-10-30T09:36:44+00:00
- Turn around time for NIIT prospects improved hugely from days to minutes admin 2017-10-30T09:36:40+00:00
- Helped Pidilite to Innovate Contact Center Strategy and 24×7 Delivery admin 2017-10-30T09:39:48+00:00
- Enabled ICICI Lombard to automate its end-to-end lead generation process admin 2017-10-30T09:36:27+00:00
Our Expertise
Mobile App Development
iOS, Android, Windows, Xamarin, Phonegap, Sencha, HTML5Native & Cross Platform
+10 Years experience of delivering 100s of Native & Hybrid Mobile Applications
Web Portals Development
CMS, Ecommerce, ERP, CRM, Custom Enterprise ApplicationCustom & Open Source
Microsoft, PHP, Java, SharePoint, AngularJS, Zend, Codeignitor, magento, wordpress
Emerging Technology
iOT, AR, VR, BI, Big Data, Cloud, Azure, AWS and blockchain etc.Leader in Leading technology
Integrating latest frontend, backend, database and Cloud based solution
Our Products & Solution
Omni Channel Call Center, Public Utility Apps, and ERP, CRM SolutionIndustry Specific Products
Leaders in customer engagement platform, innovative mobile apps and customized ERPs