If you want to build call center infrastructure that delivers seamless experience for both callers and contact center agents, NIC Gulf’s contact center services in Dubai are best placed to satisfy your needs. Our core focus is on helping businesses create the kind of customer experience that lead to business profitability. Our services will drive contact center efficiency by integrating cost effective and high performance functionality for web chat, SMS, email, fax and voice to your call center.
We offer our clients both on-premise and cloud based contact center infrastructure in Dubai that you can pick based on your needs and budget.
NIC Gulf’s contact center services include:
- We help build outbound contact center infrastructure with a focus on dialing flexibility, remote dialing, data prioritization, and more.
- We help build multichannel contact center infrastructure with core focus on customer experience, product agent experience, management insights and resource planning, simplified management and more.
- We help deploy inbound contact center capabilities with core focus on CRM integration, IVR flexibility, automatic call distribution, queue monitoring, skill based routing for agents and more.
Why NIC Gulf for Contact Center services?
We have the expertise to deliver an end-to-end contact center solution that helps your business cater to customers using diverse communication channels.
Our contact center solutions in Dubai optimize agent productivity and deliver tremendous ROI.
The expertise of our contact center experts ensures quick implementation with very limited disruption to your business.
Our contact center solutions in Dubai are cost-effective and configured to achieve high business profitability.
If you are looking for an experienced company delivering contact center solutions in Dubai, contact us NOW!
- Leading Distributor of Beauty Solutions Implemented SAP B1 admin 2017-12-03T10:23:32+00:00
- Multi-disciplinary Investment Platform Implemented SAP B1 admin 2017-12-03T10:27:38+00:00
- Biggest Manufacturer of Architectural Signage Implemented SAP B1 admin 2017-12-03T10:31:50+00:00
- Electronic Distribution Company Implemented SAP B1 admin 2017-11-23T13:21:42+00:00
- Leading Importer and Wellness Company Implemented SAP B1 admin 2017-11-23T13:23:00+00:00
- Chemical Research and Manufacturing Company Implemented SAP B1 admin 2017-11-23T13:23:52+00:00
- Leading Distributors of Medical Equipment Implemented SAP B1 admin 2017-11-23T13:33:20+00:00
- Fashion and Lifestyle Design Company Implemented SAP B1 admin 2017-11-23T13:26:58+00:00
- Leading Middle East Distributor Implemented SAP B1 admin 2017-11-23T13:28:04+00:00
- App for US Govt. Organization to Measure Microbial Content of Food admin 2017-11-04T09:27:45+00:00
- Highly Interactive Website Drive Customer Engagement admin 2017-10-30T09:50:45+00:00
- Microsoft Dynamics Test Automation Solutions using TestComplete admin 2017-10-14T07:02:57+00:00
- Web-Based LMS for Educational Institute to Enable e-Learning Courses admin 2017-10-30T09:51:23+00:00
- Developed Comprehensive Digital Publishing Platform for Print Publisher admin 2017-10-30T09:53:09+00:00
- 300% sales boost with Online Service Signups across multiple countries admin 2017-10-30T09:58:34+00:00
- Customized and Revamped Website to Increase Visits and User Engagement admin 2017-10-30T10:08:52+00:00
- Bilingual Collaboration Portal for 24/7 Healthcare Information and Services admin 2017-10-30T10:08:58+00:00
- Solution for Sales & Marketing Strategy to increase leads on web admin 2017-10-30T10:43:02+00:00
- Implemented Advanced Global Testing to Accelerate software launch admin 2017-10-30T10:59:29+00:00
- SAAS-based Dynamics CRM Solution to Manage Door Installation Orders admin 2017-10-30T10:09:23+00:00
- End-To-End Ecommerce Solutions increased Jewellery Store sales by 67% admin 2017-10-30T10:11:25+00:00
- Texting & Transmitting Automation of 50 Websites by Compact Processes admin 2017-10-30T10:47:29+00:00
- A Document Content Management Portal on SharePoint for private MNC admin 2017-10-30T10:13:20+00:00
- Multilingual Search Engine for Events using Microsoft Cloud Solutions admin 2017-10-30T10:45:05+00:00
- Synchronization of database on Cloud for marketing advisor firm admin 2017-10-30T10:58:58+00:00
- Online Migration from MS Dynamics CRM 4.0 to MS Dynamics CRM 2011 admin 2017-10-30T10:13:57+00:00
- Healthcare IT Solutions to Automate Patient Enrolment in Clinical Trials admin 2017-10-30T10:14:09+00:00
- Centralized Content Management & Collaboration Solution on SharePoint admin 2017-10-30T10:40:01+00:00
- Formed Test Models using Dynamics CRM to Find Learning Disorders admin 2017-10-30T10:14:36+00:00
- Tender & Bidding system for MNC Engineering & Construction Company admin 2017-10-30T11:02:25+00:00
- A Perfect BI Solution for Public Bus Transport System admin 2017-10-14T07:40:12+00:00
- Process Flow Automation Application for Banking Giant admin 2017-10-14T07:40:58+00:00
- A predictive POS (Point of Sale) Solution to help reduce Food wastage admin 2017-10-14T07:41:45+00:00
- Business Intelligence (BI) solutions for Retail Industry admin 2017-10-14T07:43:49+00:00
- Cloud-based SCORM Compliant LMS for Educational & Corporate Enterprises admin 2017-10-30T10:41:21+00:00
- Multilingual Multisite functionality for Fortune 500 US Telecom Giant admin 2017-10-30T10:33:15+00:00
- HIPAA Compliant Electronic Medical Record (EMR) System admin 2017-10-14T08:00:03+00:00
- Integration and Customization of nopCommerce with SAP B1 admin 2017-10-30T11:05:17+00:00
- Curriculum based Interactive Learning Management Solution admin 2017-10-30T11:06:11+00:00
- Market on the Go with Online Document Solution Enabling Visual Thinking admin 2017-10-14T07:59:32+00:00
- Digitizing Data Capture and Sharing for Environmental Monitoring Solution admin 2017-10-30T10:37:50+00:00
- Mobile & Desktop Solution for directing Inventory for a UK Logistics Company admin 2017-10-30T10:38:29+00:00
- Mobile Application and web portal for Health and Fitness admin 2017-10-14T08:11:21+00:00
- Mobile IOT Apps to Track Real-time Information of Patients admin 2017-10-14T08:12:06+00:00
- Mobile app for e-Ophthalmology, Enabled with Eye Care Tests admin 2017-10-30T10:39:40+00:00
- Warehouse Management Application for Automobile Giant admin 2017-10-14T08:14:23+00:00
- Mobile Application to Match Compatible Sports Enthusiasts admin 2017-10-14T08:15:50+00:00
- Networking Mobile app and Platform for Medical Practitioners admin 2017-10-14T08:41:49+00:00
- Mobile App Solution to Provide Real-time Traffic and Road Route Information admin 2017-10-14T08:25:23+00:00
- Leading Telecom Infrastructure Provider, Powered by C-Zentrix admin 2017-10-30T08:57:15+00:00
- Leading Government Tax body of India Powered by C-Zentrix admin 2017-10-30T09:37:31+00:00
- Radio Taxi Service Gets Faster with C-Zentrix Call Center Solution admin 2017-10-30T09:37:26+00:00
- Magus Dialog BPO productivity & uptime increased 100% by C-Zentrix admin 2017-10-30T09:37:07+00:00
- Orange Travels exceed its customer expectations, brand & customer loyalty admin 2017-10-30T09:37:03+00:00
- RedBus achieved Low Call Abandon Ratio And Maximum Call Connect Rate admin 2017-10-30T09:36:58+00:00
- C-Zentrix enabled Quikr to improve lead lifecycle and Turn Around Time admin 2017-10-30T09:36:52+00:00
- C-Zentrix provides SMC 99.5% uptime, enhanced security and productivity admin 2017-10-30T09:36:48+00:00
- AMITY University connect better to its prospect and ensure faster conversions admin 2017-10-30T09:36:44+00:00
- Turn around time for NIIT prospects improved hugely from days to minutes admin 2017-10-30T09:36:40+00:00
- Helped Pidilite to Innovate Contact Center Strategy and 24×7 Delivery admin 2017-10-30T09:39:48+00:00
- Snapdeal facilitated delightful & seamless customer interactions admin 2017-10-30T09:36:31+00:00
- Enabled ICICI Lombard to automate its end-to-end lead generation process admin 2017-10-30T09:36:27+00:00
- Online Accounting and Management Systems for Chain of Clubs admin 2017-10-11T11:56:48+00:00
- Room Reservation Systems for Hospitality Service Providers admin 2017-10-11T11:40:42+00:00