Contact Center

Contact Center 2017-11-08T15:54:29+00:00

If you want to build call center infrastructure that delivers seamless experience for both callers and contact center agents, NIC Gulf’s contact center services in Dubai are best placed to satisfy your needs. Our core focus is on helping businesses create the kind of customer experience that lead to business profitability. Our services will drive contact center efficiency by integrating cost effective and high performance functionality for web chat, SMS, email, fax and voice to your call center.

We offer our clients both on-premise and cloud based contact center infrastructure in Dubai that you can pick based on your needs and budget.

NIC Gulf’s contact center services include:

  • We help build outbound contact center infrastructure with a focus on dialing flexibility, remote dialing, data prioritization, and more.
  • We help build multichannel contact center infrastructure with core focus on customer experience, product agent experience, management insights and resource planning, simplified management and more.
  • We help deploy inbound contact center capabilities with core focus on CRM integration, IVR flexibility, automatic call distribution, queue monitoring, skill based routing for agents and more.

Why NIC Gulf for Contact Center services?

We have the expertise to deliver an end-to-end contact center solution that helps your business cater to customers using diverse communication channels.

Our contact center solutions in Dubai optimize agent productivity and deliver tremendous ROI.

The expertise of our contact center experts ensures quick implementation with very limited disruption to your business.

Our contact center solutions in Dubai are cost-effective and configured to achieve high business profitability.

If you are looking for an experienced company delivering contact center solutions in Dubai, contact us NOW!

Latest Projects

Our Expertise

Mobile App Development

iOS, Android, Windows, Xamarin, Phonegap, Sencha, HTML5

Native & Cross Platform

+10 Years experience of delivering 100s of Native & Hybrid Mobile Applications

Web Portals Development

CMS, Ecommerce, ERP, CRM, Custom Enterprise Application

Custom & Open Source

Microsoft, PHP, Java, SharePoint, AngularJS, Zend, Codeignitor, magento, wordpress

Emerging Technology

iOT, AR, VR, BI, Big Data, Cloud, Azure, AWS and blockchain etc.

Leader in Leading technology

Integrating latest frontend, backend, database and Cloud based solution

Our Products & Solution

Omni Channel Call Center, Public Utility Apps, and ERP, CRM Solution

Industry Specific Products

Leaders in customer engagement platform, innovative mobile apps and customized ERPs

Our Clients