Case Studies

Case Studies 2017-08-11T12:29:50+00:00

“Empowering Businesses To Do Better”

Application of a contact center solution varies from organization to organization and is mostly dependent on their business goals. C-Zentrix has provided highly customized solutions to over 500 esteemed organizations in various domains across the globe.

Our clients belong to varied industry segments like banking and financial services, travel & hospitality, healthcare services, manufacturing, e-commerce, education etc.

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ICICI Lombard GIC Ltd

C-Zentrix Enterprise Suite CRM enabled ICICI Lombard to automate its end to end lead generation process resulting in the Increased Productive Time

ICICI Lombard GIC Ltd

C-Zentrix Enterprise Suite CRM enabled ICICI Lombard to automate its end to end lead generation process resulting in the Increased Productive Time

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Snapdeal

C-Zentrix helped Snap Deal manage its customer communication in an effective way providing delightful & seamless customer interactions

Snapdeal

C-Zentrix helped Snap Deal manage its customer communication in an effective way providing delightful & seamless customer interactions

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Pidilite Industries

C-Zentrix helped Pidilite to innovate around their contact center strategy and deliver 24x7 customer support.

Pidilite Industries

C-Zentrix helped Pidilite to innovate around their contact center strategy and deliver 24×7 customer support.

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NIIT Limited

With the implementation of C-Zentrix solution, NIIT has seen huge improvement in the TAT(Turn Around Time) to few minutes from few days for connecting to the prospects dropping in from various lead sources

NIIT Limited

With the implementation of C-Zentrix solution, NIIT has seen huge improvement in the TAT(Turn Around Time) to few minutes from few days for connecting to the prospects dropping in from various lead sources

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Magus Dialog

Implementation of C-Zentrix enabled Magus Dialog too increase it agent productivity by 100% and provide 99.99% uptime to its end customers

Magus Dialog

Implementation of C-Zentrix enabled Magus Dialog too increase it agent productivity by 100% and provide 99.99% uptime to its end customers

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Amity University

C-Zentrix enabled Amity University to connect better with its prospect, keep track of all its leads and ensure faster conversions

Amity University

C-Zentrix enabled Amity University to connect better with its prospect, keep track of all its leads and ensure faster conversions

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SMC

Implementation of C-Zentrix provides SMC with 99.5% up time, enhanced security levels and increased productivity

SMC

Implementation of C-Zentrix provides SMC with 99.5% up time, enhanced security levels and increased productivity

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Quikr.com

C-Zentrix helped Quickr.com to track the complete lead lifecycle and improved their Turn Around Time

Quikr.com

C-Zentrix helped Quickr.com to track the complete lead lifecycle and improved their Turn Around Time

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Mega Cabs

India's fastest radio taxi service gets faster with C-Zentrix Call Centre Solution

Mega Cabs

India’s fastest radio taxi service gets faster with C-Zentrix Call Centre Solution

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Redbus.in

C-Zentrix helped Redbus achieve a very low call abandon ratio and maximum call rate, leading to significant increase in customer satisfaction

Redbus.in

C-Zentrix helped Redbus achieve a very low call abandon ratio and maximum call rate, leading to significant increase in customer satisfaction

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Berkshireinsurance.com

Berkshire India, a majority-owned unit of Berkshire Hathaway Inc. has been incorporated to sell and distribute general insurance products in India through their online distribution portal berkshireinsurance.com

Berkshireinsurance.com

Berkshire India, a majority-owned unit of Berkshire Hathaway Inc. has been incorporated to sell and distribute general insurance products in India through their online distribution portal berkshireinsurance.com

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Orange Travels

C-Zentrix enabled Orange Travels to exceed its customer expectations and enhance its brand image and customer loyalty

Orange Travels

C-Zentrix enabled Orange Travels to exceed its customer expectations and enhance its brand image and customer loyalty

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