“Automate Your Customer Care End To End”
Customer Relationship Management (CRM) tools are the backbone of an informative customer interaction which when integrated with a call center solution provide a complete solution for the help desk or telemarketing team. The C-Zentrix Applications (Trouble Ticketing CRM and Lead Management System) integrated with the C-Zentrix Contact Center Solution provides an end to end business solution for the inbound and outbound call centers. C-Zentrix when clubbed with multi-channel communication systems like Email, SMS, chat and social media, creates a complete customer engagement center.
C-Zentrix also provides enterprises with need based applications which can be built on and above our existing solutions for their customized requirements.
The Applications are completely web based with easy interfaces which can be opened using the web browser. The applications are built using LAMP technology. They can be easily hosted on public or private cloud.
C-Zentrix Applications come with standard APIs for integration with the C-Zentrix Customer Engagement Solution (CTI integration and CZ Bar Integration). The HTTP based APIs can be used to integrate the C-Zentrix Applications to any third party contact center or application as and when required by the customer. It has standard APIs for to integrating to any third party Email or SMS gateway.
All C-Zentrix applications are modular in structure and the administrator can easily pick and choose the modules to use for the enterprise. Customized modules above the existing modules can be developed by the C-Zentrix team on any such request by the customer.